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Professional Access Point
Administrator Guide
Installation and Connectivity Troubleshooting - 283
Troubleshooting
This part of the Professional Access Point Administrator Guide addresses installation and post-installation
troubleshooting issues as follows:
• Installation and Connectivity Troubleshooting
• The installation procedure does not begin when I insert the Installation CD-ROM.
• The Professional Access Point Detection Utility does not find the access point.
• I cannot access the Web User Interface.
• I need to configure the access point with an operating system other than Windows.
• My wireless device cannot find the wireless network.
• I changed the access point settings, and now my wireless device does not establish a wireless
connection.
• I am experiencing poor wireless link quality.
• Configuration Troubleshooting
• Wireless Distribution System (WDS) Problems and Solutions
• Cluster Recovery
Installation and Connectivity Troubleshooting
The installation procedure does not begin when I insert the Installa-
tion CD-ROM.
Possible Solution:
You may be running a program that interferes with the autolaunch feature of the CD-ROM. Navigate to
your CD-ROM drive and launch Startup.exe.
The Professional Access Point Detection Utility does not find the
- Professional Access Point 1
- Administrator Guide 1
- Contents 5
- About This Document 9
- Typographical Conventions 10
- PDF Links 10
- Getting Started 11
- Features and Benefits 12
- Guest Interface 13
- Networking 13
- What’s Next? 14
- Administrator’s Computer 18
- Wireless Client Computers 19
- Static IP Addressing 21
- Recovering an IP Address 21
- Initial Connection Notes 24
- SSID). Do not run the Detec 26
- Click Next 29
- Username admin 30
- Password admin 30
- Default Configuration 32
- Web User Interface 35
- Navigating to Basic Settings 36
- Basic Settings - 38 38
- Update Basic Settings 40
- Summary of Settings 40
- Basic Settings - 41 41
- Access Points 43
- Understanding Clustering 44
- Access Points - 45 45
- Access Points - 46 46
- Access Points - 47 47
- Access Points - 48 48
- Access Points - 49 49
- Access Points - 50 50
- Access Points - 51 51
- User Management 53
- Viewing User Accounts 54
- Adding a User 54
- Editing a User Account 55
- Removing a User Account 56
- User Management - 57 57
- Sessions 59
- Sessions - 60 60
- Sorting Session Information 61
- Channel Management 63
- Channel Management - 64 64
- Channel Management - 65 65
- Channel Management - 66 66
- Channel Management - 67 67
- Channel Management - 68 68
- Channel Management - 69 69
- Wireless Neighborhood 71
- Wireless Neighborhood - 72 72
- Viewing Wireless Neighborhood 73
- Interfaces 77
- Ethernet (Wired) Settings 78
- Wireless Settings 78
- Events - 79 79
- Events - 80 80
- Events - 81 81
- Transmit/Receive Statistics 82
- Client Associations 83
- Link Integrity Monitoring 84
- Neighboring Access Points 85
- Advanced 89
- Setting the DNS Name 91
- Managing Guest Access 91
- Wireless Settings - 99 99
- Updating Settings 100
- Security 101
- RECOMMENDATIONS 102
- SEE ALSO 103
- Configuring Security Settings 107
- Security - 108 108
- Security - 109 109
- Security - 110 110
- Security - 111 111
- Example of Using Static WEP 112
- Security - 113 113
- Security - 114 114
- Security - 115 115
- Field Description 116
- USRobotics 116
- Security - 117 117
- Guest Login 121
- Guest Login - 122 122
- Guest Login - 123 123
- Guest Login - 124 124
- Virtual Wireless Networks 125
- Configuring VLANs 126
- Understanding Radio Settings 129
- Navigating to Radio Settings 130
- Configuring Radio Settings 130
- MAC Filtering 135
- Using MAC Filtering 136
- Load Balancing 139
- Configuring Load Balancing 140
- Load Balancing - 141 141
- Quality of Service 143
- Quality of Service - 144 144
- Quality of Service - 145 145
- Quality of Service - 146 146
- Navigating to QoS Settings 147
- Configuring QoS Queues 147
- Quality of Service - 148 148
- Quality of Service - 149 149
- Quality of Service - 150 150
- Wireless Distribution System 153
- Navigating to WDS Settings 155
- Configuring WDS Settings 156
- Time Protocol 161
- Understanding SNMP 165
- SNMP - 166 166
- SNMP - 169 169
- Reset Configuration 171
- Upgrade - 172 172
- Upgrade - 173 173
- Backup/Restore 174
- Backup/Restore - 175 175
- Backup/Restore - 176 176
- Command Line Interface 177
- User Interface 178
- Interface 179
- Commands and Syntax 184
- Ready to Get Started? 188
- Saving Configuration Changes 191
- Basic Settings 192
- For example: 193
- User Accounts 196
- View Log Settings 203
- Ethernet (Wired) Interface 207
- Disable Guest Access on VLANs 210
- To get the connection type: 211
- To view the new settings: 211
- Set the Static IP Address 212
- Wireless Interface 213
- To enable RADIUS accounting: 220
- To disable RADIUS accounting: 220
- Radio Settings 230
- Mode (Accept or Deny) 237
- Client List 237
- Set AIFS on the Access Point 241
- Reboot the Access Point 247
- Keyboard Shortcuts 248
- Tab Completion and Help 248
- CLI Class and Field Overview 250
- Class and Field Reference 253
- Field Index 254
- Troubleshooting 283
- Internet Explorer users: 284
- Netscape Navigator users: 285
- Configuration Troubleshooting 287
- Cluster Recovery 288
- Support Information 291
- Country Webmail Voice 292
- Regulatory Information 293
- For Canadian Users 294
- CE Compliance 295
- Regulatory Channel Frequency 296
- EU Health Protection 296
- Limited Warranty 299
- 4.0 WARRANTY REPLACEMENT: 300
- 5.0 LIMITATIONS: 301
- 6.0 DISCLAIMER: 302
- 7.0 GOVERNING LAW: 302
- Glossary 303
- Glossary - 304 304
- Glossary - 305 305
- Broadcast 306
- Broadcast Address 306
- Glossary - 307 307
- Glossary - 308 308
- Ethernet 309
- Glossary - 310 310
- Glossary - 311 311
- Glossary - 312 312
- Glossary - 313 313
- Glossary - 314 314
- Packet Loss 315
- Glossary - 316 316
- Glossary - 317 317
- Glossary - 318 318
- Supported Rate Set 319
- Glossary - 320 320
- Glossary - 321 321
- Glossary - 322 322
- Index–323 323
- Index–324 324
- Index–325 325
- Index–326 326
- Index–327 327
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